Greatcontent provides enterprises and individuals with an e-market place for web content. In other words, it serves as a platform for all kinds of text orders for web pages. The text writers can use the platform to obtain and process the orders. Based on what the client wants, the text will be written by an authorised individual – either a writer or another service offered by the platform – and will be submitted to the client for approval. If the client decides to accept the proposed text, he then becomes the sole beneficiary of the exclusive right to use it and to decide on how the content shall be put to use (e.g. HTML, PDF or printed). The client is not obliged, however, to publish the content.
1. Field of application
1.1. The delivery of the orders, the services, the offers and the contract between greatcontent and the writer will only be presented in the Terms and Conditions.
1.2. Complementary agreements, changes or anything added to the Terms and Conditions should be presented in a written form, unless greatcontent and the client agree otherwise.
2. Definitions of the terms used
In the Terms and Conditions and all previous contracts between the clients and greatcontent, the terms which are used are defined in the following manner:
Enterprise or individual who places an order on the greatcontent platform in the form of an “Open Order”, a “Group Order” or a “Direct Order”.
Individuals or enterprises who are authorised to obtain and process a text order or any other order in the form of an “Open Order” a “Group Order” or a “Direct Order”, following the instructions presented by the client.
A network, used by the enterprise greatcontent AG, which acts as an intermediate between the client and the writer, offering them both technical and personal support. In addition, greatcontent, acting as a services agency, also offers all other services needed. The legal framework needed to implement these services will be found in a separate contract between the client and greatcontent.
2.4 Other types of content
Photos, videos and presentations are not considered to be media content which can be used on websites.
2.5 Open Order
Text order or order for another type of content which will be placed on the platform by the client and which will be available to writers with the same or a higher level than the selected one.
2.6 Group Order
Text order or order for another type of content which will be placed on the platform by the client and which will only be available to a specific group of writers.
2.7 Direct Order
Text order or order for another type of content which will be placed on the platform by the client and which will be directly addressed to one particular writer. These orders will only be available to the selected writer.
2.8 The following deadlines are used on the greatcontent platform:
Deadline to process an order
The time frame for a writer to complete an order is counted only in working days. The timeframe starts from the moment the writer accepts an order. Alternatively, the client can arrange a deadline to suits his or her own needs. If the writer is unable to submit the order to meet the deadline, this order will be lost to the writer. If it were an Open Order, it will be available for all other writers and if it were a Group Order, it will then be available to all other group members.
Deadline for accepting a Direct Order
A writer has three days to accept a Direct Order which has been specifically addressed by the client. After this deadline, the client ought to submit the order to somebody else.
Deadline to accept a text
The client has three days to accept a text or another type of content which he has received. If the client requests the text to be checked, and given that this request is justified, the writer will be automatically informed by the system. After this deadline, the order will be automatically accepted by the greatcontent system and the total amount shall be debited from the client’s account. Only in exceptional cases should an order be rejected by the clients and a written justification will always be necessary for so doing.
Deadline to revise a text
When a client requests a text to be revised, the writer then has two days – starting from the date the request is issued – to make the desired changes to the text. If the corrections are not made in the given timeframe (two days) the order will be taken away from the writer, who will not get paid for it. The order will then be once again available for all other writers (Open Order) or for all other group members (Group Order).
Only working days will be taken into account. Saturdays, Sundays and bank holidays such as the 25th of December and the 1st of January will not be considered when meeting deadlines.
3. Registration at greatcontent
3.1. When opening an account at greatcontent, the client commits to having read the Terms and Conditions.
3.2. The client is responsible, for the accuracy of the personal information which he or she provides. The client should keep his or her personal data updated and is not authorised to create additional accounts with different personal data.
4. Offers and Contracts
4.1. A contract between greatcontent and the client begins when the writer opens an account at greatcontent.
4.2. A contract between the client and the writer concludes when the writer accepts a text order or any other type of order (Open Order, Group Order or Direct order) from the client.
4.3. The client is contracted to accept the text order or another type of order he placed and to pay the corresponding amount.
4.4. In addition, both parties (clients and writers) are contracted to accept the timeframes and deadlines mentioned above and a failure to comply with them will result in the consequences outlined in Article 2.8.
5. Clients' obligations regarding greatcontent and the writer
5.1 The orders shall be submitted to any writer (Open Order) or to a specific number of writers (Group Order) by using the greatcontent user interface.
5.2 The orders created by clients should be formulated clearly to avoid misunderstandings. The following points should appear on the order description:
- Content/ Theme
- Length (word count)
- Quality (quality level/ number of stars)
- Keywords, the desired density of keywords should be indicated
- Timeframe for the process (how long will the writer have from the moment he or she accepts the order?) or final deadline.
It is important to note that the description or the theme of the order should not be viewed as:
- a violation against the third party (name, authors rights, private life)
- Violent, slanderous, offensive or illegal
If this condition is violated, greatcontent has the right to remove the order from the system.
5.3 The client can request a text revision he or she has received from the writer. The revision requests should be formulated as clearly as possible, enabling the writer to make corrections quickly and efficiently. It is compulsory for the writer to make these corrections, as this task is included when accepting an order. The request for a text revision will only be made on the basis that the writer has failed to follow the briefing. The client is not allowed to modify the briefing once submitted.
The writer then has two days to correct the text or any other type of content and submit it to the client. If the writer does not meet the deadline, the order will then be available to all other writers (Open Order) or all group members (Group Order). A client will only be able to ask for corrections three times. If the text corresponds to the guidelines established when placing the order, the client is obliged to accept the text.
If the client decides to reject an order, a written justification will have to explain this decision. In this case, greatcontent will be responsible for rereading the text on the one hand, the original description on the other, and communicate with both the client and the writer, in order to come to an objective and impartial conclusion. If the justification for rejecting a text is non-existent or not suficiently detailed, the ejection will not be considered and the text will be automatically accepted. The total amount of the order shall be debited from the client and transferred to the writer.
5.4 Once the text has been paid for, the writer authorises all exclusive rights of the given content to the client. The client decides when and in what media the content obtained through the greatcontent platform will be published.
It is also possible for the client to use the content he or she has purchased as desired. That is to say, it can be modified, changed or published as many times as the client needs. The writer also agrees to grant the client all rights over the provided content. The client has of course no obligation to use or publish the purchased content, if he or she does not wish to.
5.5 The client does not have the right to sidestep the greatcontent system and directly offer orders to writers. Any attempt to do so will be pursued and will lead to a £1000 fine and permanent exclusion from the greatcontent platform.
5.6 It is strictly forbidden for the writer to use the internal messaging system for issues which are not associated with processing an order. In addition, writers are also forbidden to use the messaging system for spamming (unauthorised publicity). The use of inappropriate language is also forbidden. If greatcontent receives a complaint from the writer regarding the use of the messaging system by the client, greatcontent has the right to intervene and check the behaviour of the latter. If this behaviour is not acceptable, the client shall immediately be suspended.
5.7 The client may submit a Direct Order to a particular writer, allowing him or her to have exclusive right to process the order within three days.
The writer then has three days to accept the Direct Order. If the writer does not meet the deadline, it will be taken away and given to a new writer.
6. Managing quality and control
6.1 When submitting orders, the writer agrees to quality checks. After registering, the writer commits to submit one or more evaluation texts written by him or her and to be used exclusively as a sample. Greatcontent has the right to evaluate and classify a writer in terms of which tariff will be applicable to his or her work, based on the sample text. Every order processed and successfully accepted by the client shall then be remunerated according to the tariff level established.
6.2 Greatcontent retains the right to control, examine, improve or reject any of the clients' orders or any of the writers' work which are placed and processed on the greatcontent platform. This includes the verification of descriptions of orders submitted by the clients to the writers, as well as the communication between writer and client, with the aim of ensuring that the platform is functional and that the texts are achieving the clients expectations. Greatcontent will also check the content submitted by the writers, ensuring they meet the platform's demands. As a result of the on-going control of the quality level of the writers, greatcontent ensures that the writers shall be remunerated according to their level, and that the clients will receive exactly the quality they requested. The client cannot request a member of the greatcontent staff to check on an order. Greatcontent is in no way responsible for the content which has been submitted, nor for the evaluation or the results which have been obtained.
6.3 If the work which has been presented by the writers contains content from third parties (even if it is only partial) or any other property rights violation, the work will neither be evaluated nor examined by greatcontent. Greatcontent does not take responsibility for this kind of content.
7.1 Greatcontent offers the client a number of different ways to place orders: Open Orders, Group Orders and Direct Orders. The total amount of an order is debited from the clients account as soon as the client accepts and validates a completed order. The net price for an Open Order on our platform has been established based on a price list. Please find the latest version of this price list on www.greatcontent.co.uk.
7.2 When the correction of an order has been requested, the payment will only take place once the corrected version has been accepted and validated. Please see Article 2.8 of the Terms and Conditions to refer to the timeframe of correction and the failure to meet this deadline.
7.3 Open Orders are remunerated according to quality level. The total amount of the remuneration is available on www.greatcontent.co.uk.
7.4 The remuneration for Group Orders is higher than that of the Open Orders. Please see www.greatcontent.co.uk for the price list.
7.5 Remuneration for Direct Orders will be determined by the individual price the writer has stated on his profile.
7.6 The price for the orders is in pounds and the orders for photographs will generally be in pence or there may be a total number of pounds for a specific amount of words.
7.7 Regarding tariffs for different orders please see the latest version of the price list.
8. Means of payment
8.1 Payments made by clients are processed in a transaction account which is integrated in the client's greatcontent account. The credit on the client’s transaction account will in no way be used to generate interest. The client's only obligation is to make sure his or her account has enough credit in it for the first order on the platform.
8.2 The client will not be able to place an order if the credit on the account is insufficient to cover the costs. In this case, the client should then make sure he or she has enough credit for future orders.
8.3 The greatcontent invoices are payable from the moment they are received by the client. The client is not authorised to deduct any amount from the total cost.
9. Account and duration of contract/ realisation of contract
9.1 The client's account on greatcontent is indefinite.
9.2 The account can be cancelled by the client at any time 14 days after the account has been created. The cancellation of the account will only be valid when requested via e-mail, letter or fax.
9.3 Greatcontent has the right to deactivate or cancel the account if the client has not placed any orders in over 12 months.
9.4 Greatcontent and the client have the exclusive right to cancel an account.
Should the client violate the Terms and Conditions, particularly those stated in Article 5, Greatcontent has the right to cancel the account, suspend the orders and ban the client from the platform.
9.5 Balance below the minimum payment will be credited as part of a final discount from the account.
10. Legal relation with the greatcontent writers.
10.1 Please see Article 4 when referring to the established contract between the client and the writer for the realisation of content.
10.2 The greatcontent writers are obliged to deliver texts or other forms of content which are unique, following the criteria below:
- The texts should be written exclusively by the writer
- The texts are not to be copied, even partially, from other sources.
- The texts delivered should be copyright-free.
10.3 Should the client want certain information or content from other sources, it is the clients’ duty to clearly state this when briefing the writer.
11.1 greatcontent is only liable if greatcontent or one of its directors or employees can be attributed to intent or gross negligence. Responsibility for the delay remains unaffected.
11.2 The extent to which liability is excluded also applies to officials, managers or employees of greatcontent.
To protect your confidentiality is essential for us. Therefore, the fact that we respect the legal requirements to protect certain data goes without saying. However, it is equally important that you are well aware of how we store your data and what we do with it. You will find this explained below.
What are personal details?
Personal details refer to the data which can be used to reveal your identity. This includes your name, address, e-mail address and telephone number. Information such as the number of people who visit your profile is not directly related to your personal identity, therefore it is not included. Ultimately, you are able to use our platform without having to reveal your personal details.
Where are the personal details stored?
We will not request your name or other personal details if we are answering your questions or if you are dealing with an order. We will need these details if you want to access specific information or our website’s offers. These personal details are very well protected on one of our servers in Germany. Personal details directly linked to your identity will not be given to us unless you have specifically decided to provide us with that information.
Will the information be passed on to third parties?
Your personal information will always stay within our company and will never be released to third parties without your consent. Thank you for placing your trust in us to keep your information protected.
Collection of demographic data
Due to technical matters, certain information is automatically taken from our website’s users, but they are never associated to your identity. This information is normally related to the internet navigator, websites which have been recently accessed and the amountof time they were accessed for.
In addition, every time you visit our website, certain data will be kept for security reasons. This data includes the IP address and the time and data of every page accessed. We guarantee that no connection is made using your personal information or data. Greatcontent retains the right to analyse anonymous data. In return, we offer our visitors personalised and adapted content. By separating demographic and personal information, your private sphere is constantly protected.
Use of “cookies”
When you visit our website, certain information in the form of so-called “cookies” is stored on your computer. “Cookies” are small files which allow a website to store information on a user’s machine and then retrieve it. We do not use permanent cookies, but only the so-called « cookies-session », which are automatically deleted when you leave our website. These cookies allow us, for instance, to identify the content which is more interesting for our users, thus helping to create a more efficient platform. However, you do always have the option of modifying the settings on your navigator and blocking the cookies if you wish. According to the chosen setting, the navigator then decides whether cookies will be stored on your computer or not. You can, of course, see all the content on our website without using cookies.
Links to external sites
13. In case of changes
Greatcontent should inform the client about any changes made to the Terms and Conditions. The new conditions will be enforced two weeks after they have been announced unless otherwise stated by the client. In the case of an objection, the latter will only be valid when written on paper and if greatcontent receive this one week after the changes have been announced.
14. Jurisdiction, applicable law and independant clauses.
14.1 German law is applicable. The language this contract has been written in is English. German law shall be applied if and when needed.
14.2 Where legally possible, competent jurisdiction is applicable to trading partners in Berlin, Germany.
14.3 The client should put forward any explanation via email.
14.4 If a condition becomes invalid, this will not affect the validity of the remaining dispositions.